Customer Fraud Verification
Give Your Customers a Way to
Check Before They Click.
Fraud verification for your customers. Via SMS, WhatsApp, or your website.
Nimdio Shield is a customer-facing fraud verification service your organisation deploys in 48 hours. Customers forward any suspicious message to your branded SMS number, WhatsApp channel, or website widget and receive an immediate AI-powered verdict — with no app, no login, and no friction.
48h
From contract to
customer-facing service
<5s
AI verdict delivered
to the submitter
3
Channels — SMS,
WhatsApp, Web widget
0
App downloads or
logins required
The Problem
Fraudsters Impersonate Your Brand Every Day — Your Customers Have Nowhere to Turn
Most customers click first. The complaint arrives after the damage is done.
Fraudsters send convincing SMS and WhatsApp messages that appear to come from your organisation. Your customers receive these messages and have no quick way to verify them. Most click. The fraud happens. Your brand takes the complaint, the reputational cost, and the regulatory exposure — for a problem you had no part in creating.
Nimdio Shield gives your institution a branded, always-on fraud verification service. A customer who receives a suspicious message can forward it in seconds and receive a verdict before they click — via the channels they already use every day. No app. No account. No friction. Just an immediate, accurate answer from a service that carries your brand. Deployed via a single embed line for the website widget, WhatsApp Business API for the messaging channel, and a dedicated number for SMS. Live within 48 hours of go-live. Every interaction is logged for regulatory evidence.
Nimdio Shield gives your institution a branded, always-on fraud verification service. A customer who receives a suspicious message can forward it in seconds and receive a verdict before they click — via the channels they already use every day. No app. No account. No friction. Just an immediate, accurate answer from a service that carries your brand. Deployed via a single embed line for the website widget, WhatsApp Business API for the messaging channel, and a dedicated number for SMS. Live within 48 hours of go-live. Every interaction is logged for regulatory evidence.
Key Features
Six Capabilities Built Around How Your Customers Actually Behave
Each feature removes a point of friction — so customers verify before they click, every time.
SMS / Text message
Works on any phone. No smartphone or data connection required. Customer forwards the suspicious text and receives a verdict reply within seconds.
WhatsApp channel
Customers forward suspicious messages to your WhatsApp Business number. Instant AI analysis. Zero friction. Structured reply with verdict and clear next steps.
Website widget
One embed line. Customers paste links or upload screenshots on your website, app, or internet banking portal — no redirect, no separate service to find.
Your brand throughout
The entire service carries your institution's identity. Customers associate the protection with you — strengthening trust rather than handing it to a third-party tool.
Live in 48 hours
From contract to customer-facing service in two working days. No backend development required on your side. We handle deployment; you handle the launch announcement.
Regulatory evidence
Every customer interaction logged and available for audit submissions. Satisfies customer protection requirements across multiple regulatory frameworks.
How IT Works
From Deploy to Customer Protected — in Three Steps
Nimdio Shield is designed to go live in under 48 hours. No complex integration. No IT project. No customer friction.
1
Organization Deploys
Organisation deploys Nimdio Shield — website widget via embed code, WhatsApp via Business API, SMS via dedicated number. Average deployment: 48 hours from go-live.
2
Customer Submits
Customer receives a suspicious message and forwards it to the institution's Shield channel — SMS number, WhatsApp, or website widget. Takes under 10 seconds. No app. No login.
3
Verdict Delivered
Nimdio's AI analyses the message and returns a verdict — High Risk, Medium, or Safe — with a plain-language explanation and specific next steps. SOC team notified of confirmed threats.
Starter
Per organization · Web widget only
- Website widget channel
- Verdict in under 15 seconds
- Logo-only branding
- Self-serve deployment
- WhatsApp & SMS channels
- Regulatory evidence log
- SOC notification
Professional
Per organization · Email + SMS + WhatsApp
- Web + WhatsApp channels
- Verdict in under 5 seconds
- Full brand identity
- Regulatory evidence log
- Threat intelligence feed
- SOC email alerts
- Guided onboarding
Enterprise
Per organization · All channels
- Web + WhatsApp channels
- Verdict in under 5 seconds
- Full brand identity
- Regulatory evidence log
- Real-time SOC dashboard
- Threat intelligence feed
- Dedicated launch support
See It Live
See Exactly What Your Customers Experience When They Forward a Suspicious Message.
We will run a live demo of all three channels — SMS, WhatsApp, and web widget — and show you the verdict and education your customers receive, plus what your security team sees on the backend. 20 minutes. No preparation needed.